Our Commitment to Performance

At Speedo Online Store, we understand that performance matters – both in the water and in your shopping experience. Just as we’re committed to providing high-performance swimwear and aquatic equipment, we’re equally dedicated to ensuring your complete satisfaction with every purchase.

Whether you’re a competitive swimmer, coach, or water sports enthusiast, we’ve designed our shipping and returns process to meet your needs with efficiency and care.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. During peak seasons (competition periods and summer months), processing may occasionally take longer, but we strive to maintain our quick turnaround.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Tracking included with all orders
  • Available for all order values

Free Shipping

  • Available on orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Tracking included

Shipping Regions

We ship globally with the exception of some Asian countries and remote areas. If you’re unsure whether we ship to your location, please contact our customer service team before placing your order.

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to ensure your aquatic gear meets your performance expectations.

Conditions for Returns & Exchanges

  • Items must be in original, unworn condition with all tags attached
  • Original packaging must be included and undamaged
  • Proof of purchase (order number) is required
  • Items must be free from any odors, stains, or signs of use
  • Swimwear must have the hygiene liner intact and undisturbed

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Body Lotion & Body Wash (opened or unopened personal care products)
  • AED Units & Cabinets (safety equipment requiring specific handling)
  • Any items without original packaging or with removed tags
  • Custom or personalized products
  • Items purchased during clearance or final sale events

Return & Exchange Process

  1. Contact Our Team: Email us at [email protected] with your return/exchange request within 15 days of receiving your order
  2. Provide Information: Include your order number, items you wish to return/exchange, and reason for return
  3. Receive Authorization: We’ll email you a Return Authorization Number and shipping instructions
  4. Package Your Items: Securely pack the items in their original packaging with all tags attached
  5. Ship Your Return: Send the package to our returns address (provided with your authorization)
  6. Processing: Allow 3-5 business days for processing once we receive your return

Return Shipping Costs

  • Defective or Incorrect Items: We cover return shipping costs
  • Change of Mind: Customer responsible for return shipping costs
  • Exchange Shipping: Standard shipping fees apply for exchanged items

Refund Timeline & Methods

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Bank Transfer: 7-14 business days for processing

Note: Original shipping costs are non-refundable (unless return is due to our error)

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Speedo Online Store Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange: [List specific items]
Reason for Return: [Size issue, defective, wrong item, etc.]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specific item and size]
[ ] Store credit

Please provide return instructions and any additional information needed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Need Assistance?

Our customer service team is here to help competitive swimmers, coaches, and water sports enthusiasts with any shipping, return or exchange needs.

Email: [email protected]

Address: Speedo Online Store, 45 Parsons Avenue, Saint Albans City, US 05478

Response Time: We typically respond within 24-48 hours during business days

Note: During peak seasons (competition periods and summer months), return processing may take additional time. We appreciate your patience as we work to ensure every aquatic enthusiast receives the service they deserve.